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Orbitz Shows Mac Users More Expensive Hotels Based on Buying Habits

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By Summar Ghias, dealnews contributor

Are predictive analytics preventing you from securing the best travel bargain? A recent article in the Wall Street Journal claims that owning a Mac can render different, more costly search results on Orbitz based on what the company's research deems "typical Mac consumer spending habits."

In-house research findings suggest that people who use Mac computers spend as much as 30% more a night on hotels and are 40% more likely to book a four- or five-star hotel than PC users. In response to this buying activity, Orbitz is pushing "customized" search results to Mac users that prioritize more expensive options; the site believes they are taking steps to better match the predicted preferences of their consumers.

But is this fair, or actually a convenience at all? According to Orbitz execs, the company is not showing the same room to different users at different prices; rather, it is just ranking more deluxe options higher. Users can still choose to sort their results by price. Also, other factors like locale, in-demand lodging, and specific promotions still play a role in determining content.

Online consumers are no strangers to customization of some kind on the web; for example, I emailed my friend about a potential trip to Barcelona recently, and it now mysteriously pops up in an ad on my Gmail, in true Big Brother fashion. But does this kind of marketing seem like a one-size-fits-all approach to steer diverse Mac users toward extra amenities that not all would otherwise be interested in?

As the New York Times reports, such customization is becoming more widespread. In fact, half of the largest online U.S. retailers used personalization techniques last year to spur online sales. And though travel competitors like Expedia, Travelocity, and Priceline have yet to join in, success in this arena could mean it won’t be long before all booking websites follow suit. While this kind of virtual, psuedo-personal shopper can be beneficial in meeting our travel needs faster, what if your desires go against your "type"?

For the "atypical," non-ritzy Mac loyalist still on the lookout for the best bang for his/her buck, remembering to price out deals from low to high may be the easiest and least time-consuming fix. CNET also suggests outfoxing your operating system by modifying the User Agent settings in your browser (which is possible in Chrome, Internet Explorer, Safari, and Firefox), or clearing your cookies to appear as a new user and receive discounted rates from the get-go.

Despite Orbitz' assumption that Mac users have more disposable income, personalized online shopping can have its own set of perks, too. What do you think? Is online customization cool or creepy? Fair or unfair? Does it sometimes feel like you have a digital stalker? And when do you pull out the restraining order? Sound off in the comments below.

Photo credits top to bottom: KCENTV and ABC News Radio


Summar Ghias is a freelance writer who attributes her love for big cities to the diverse cultural, artistic, and food-centric experiences that can be had in them. A former assistant editor at Budget Travel, Ghias has freelanced at several other titles including Girlfriend Getaways, Discover, People, In New York, Spinner.com, and AOL Travel, among others.

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Please note that, although prices sometimes fluctuate or expire unexpectedly, all products and deals mentioned in this feature were available at the lowest total price we could find at the time of publication (unless otherwise specified).
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1 comment
married2lori
The reporting on this (in the traditional media, not on Dealnews) has implied that Mac users are being scammed.  This is far from sinister.  Orbitz is simply using every bit of information available to them to determine which choice is most likely to appeal to their customer.  

I, for one, appreciate the idea that the wheat is being sorted from the chaff.  The solutions above are great for those with so much time on their hands that they would prefer to browse every single hotel in the area.  I would rather see the ones I am most likely to prefer at the top of the list, and get on with other tasks in my life.

But, then, I am also one of those people who like the fact that Facebook knows when I have been shopping for, say, a new grill or, perhaps, running shoes and displays ads for those on my page.  
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