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Risk-Free Online Shoe Shopping: Stores with excellent return policies

Published
Of all the apparel items you can buy, shoes are probably the most tricky. You have to try them on, feel for the toe, take a short walk through the store (at least you do if you're shopping with my mom). So, buying footwear online can be a bit risky, since you can't "try before you buy." Thankfully, several online retailers offer excellent shipping and return policies to limit, if not eliminate, the risk of sight-unseen shoe shopping.

Though we don't think it needs to be said, it might be worth pointing out that the shoes you return need to be in an unworn condition. (No one wants to take back your ratty, smelly, used shoes.)

Shipping Rates
Return Policies
Time Frame
Amazon.com
free shipping on $25+
free exchanges
standard return shipping rates deducted from refund
up to 30 days
Endless.com
free shipping via overnight
free return shipping
up to 365 days
Famous Footwear
$4.50 shipping
free returns in-store
(otherwise, standard return shipping rates paid by customer)
up to 90 days
FinishLine
$7.99 shipping
free returns in-store
(otherwise standard shipping rates deducted from refund)
up to 45 days
OnlineShoes.com
free shipping
free exchanges
(otherwise $6.99 deducted from refund)
up to 90 days
Payless
$5.95 shipping
free returns in-store
(otherwise, standard return shipping rates paid by customer)
not specified
PiperLime
free shipping
free return shipping
up to 45 days
RoadRunner Sports
$7.99 shipping
free returns in-store for online purchases
(otherwise, $9.49 deducted from refund)
up to 30 days
Shoebacca.com
free shipping
free return shipping
up to 90 days
ShoeBuy.com
free shipping
free return shipping
up to 60 days
ShoeMall.com
free shipping
$6.95 deducted from refund
not specified
Shoes.com
free shipping
free return shipping
up to 60 days
Zappos.com
free shipping
free return shipping
up to 365 days

Jeff Somogyi is dealnews' Media Editor. He can't remember the last pair of brick-and-mortar shoes he's bought.

Please note that, although prices sometimes fluctuate or expire unexpectedly, all products and deals mentioned in this feature were available at the lowest total price we could find at the time of publication (unless otherwise specified).
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