Best Buy Cancels Orders Before Christmas, Issues Apology Credits (Updated)

Published December 22, 2011

By Lindsay Sakraida, dealnews Features Director

In the aftermath of Black Friday, we cheered Best Buy for it's excellent prices. The deals were so aggressive that many of them seemed too good to be true. According to reports that have been circulating today, however, that might actually be the case.

FOX 9 News reports that Best Buy has had to cancel numerous orders recently, including some that were placed as far back as Black Friday. Many customers have taken to the store's comment section to complain, and Best Buy released the following statement to FOX 9:

Due to overwhelming demand of hot product offerings on BestBuy.com during the November and December time period, we have encountered a situation that has affected redemption of some of our customers' online orders.

Best Buy claims that all affected customers have been notified of their canceled orders. Several members of the dealnews staff had orders canceled after Black Friday, but none have reported problems this week. And the Black Friday orders that did go through for our staffers sometimes took several weeks to be delivered.

Gizmodo however reports that some customers didn't receive notification until recently. As we get closer to Christmas, it's obviously a terrible time to be canceling orders. So we want to know: How many of you have encountered issues with your purchases from Best Buy? Was anything canceled this week that has caused an upset in your gift plan?

Update: Readers and dealnews staffers have reported that last night Best Buy emailed an apology to customers for their canceled orders with a note that they would be receiving a store credit for their original order amount. So, according to Best Buy, customers will not only receive a refund, but they will also be given a credit for the same amount to use later. And although some reports indicate that the credit won't "arrive" to customers' inboxes until after Christmas, one of our Senior Content Editors received his credit this morning for a Black Friday weekend purchase.

Readers, have you all received an apology credit from Best Buy? Are you appeased by this resolution? Does it make you more likely to shop at Best Buy in the future, despite the company's last-minute order cancelation?

Photo credit: mobi health news

Please note that, although prices sometimes fluctuate or expire unexpectedly, all products and deals mentioned in this feature were available at the lowest total price we could find at the time of publication (unless otherwise specified).

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