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Answers to our most frequently asked questions.

General

Sales / Purchase

Prices / Expired deals / Coupons

Rebates

Merchant Concerns

Newsletters and Alerts / RSS Feeds

My Profile (myDealNews / mydealmac)

Privacy

general

How often do you update the front page / How does the new flag work?

Our writers work around the clock seven days a week. To help readers identify new content, a new flag is displayed beside each deal that was posted since your last visit (this disappears if you use our "sort by time" version of the front page). For your first visit of the day, all deals are flagged as "new." As you return throughout the day, the new flag only appears on the deals that have been added since your last visit.

Why are some DealNews links unreachable?

While nobody is perfect, the DealNews content team verifies each URL before publication so errors should be rare. Often, the reason why a link fails to load is because of software installed on the browser's computer. Some file-sharing applications have been known to silently install "ad-blocking" hacks onto the client machine. These usually take the form of a modified "hosts" file which essentially block access to a large number of third-party domains, many of which do not actually serve ads at all. These domains include click.linksynergy.com, service.bfast.com, clickserve.cc-dt.com, and www.anrdoezrs.net. For most home users, the hosts file can be deleted to solve this problem, but we advise you to make a backup of the file in case any problems arise. For office computers, there is an increased probability that there might be legitimate and important data in the hosts file so you should take particular care before modifying it. Most likely any important data would be at the top of the file.The location of the hosts file depends on your operating system:
Operating System Location
Mac OS 9.x In the "Preferences" folder.
Mac OS X 10.2 and later /etc/hosts
Windows 95/98/Me c:\windows\hosts
Windows NT/2000 c:\winnt\system32\drivers\etc\hosts
Windows XP Home/Pro c:\windows\system32\drivers\etc\hosts
   

Note: you may need administrator access to edit the hosts file under Windows NT/2000/XP, and Mac OS X.

If a link via clickserve.cc-dt.com fails, you can also try deleting your cc-dt.com cookies.

Why does it sometimes take so long to post sweepstakes winners?

Surprisingly, the most common delay comes when a winner doesn't reply to our "you've won!" email. We don't post the name of a winner until he or she is confirmed. This can create quite a bit of lag. By rule, it takes us up to 30 days to pick a winner (it's usually much sooner), and a winner has up to seven days to reply before disqualification. Click here for a list of sweepstakes winners.
Does your site support expanded boolean-type searches?

Yes! Here is a list of boolean search types you may want to try:

General search:
Find items where two or more keywords are all present.
Command: Just enter the keywords with a space between them.
Search Example: SATA hard drive
Returns: Items that contain all three words in any order

Specific Search phrase (exact phrase):
Find items containing certain words in a specific order.
Command: Place the search phrase in quotation marks.
Search Example: "hard drive"
Returns: Items with titles containing hard drive, but not those just containing hard, drive or drive hard.

Exclude certain terms (not):
Find items that don't contain a certain word.
Command: Place a minus sign immediately before the word to be excluded (no spaces).
Search Example: hard drive -ide
Returns: Items with titles containing the words hard drive but not containing the word ide

Find either of two terms (or):
Find items where one word or another is present.
Command: Enter keywords in parentheses separated by commas (no spaces).
Search Example: (hitachi, seagate)
Returns: Items whose titles contain the words hitachi or seagate

Exclude several terms (not or):
Find items that don't contain several words.
Command: Place a minus sign before the list of words separated by commas and in parentheses (no spaces).
Search Example: Computer case -(black,green,red)
Returns: Items with titles containing the word computer and case but not containing black, green or red.

Find terms that contain any variation of a phrase (wildcards):
Find items that contain words starting with a particular sequence of letters.
Command: Enter the letter sequence followed by an asterisk.
Search Example: Cyber* DSC*
Returns: Items whose titles contain words starting with "DSC," such as DSC-S40, DSC-T33, and DSC-W7, as well as words starting with "Cyber," including Cybershot and Cyber-shot.

What is Hotness?

Hotness is a measure of deal popularity, unique to DealNews. We have a complex formula based on our reader’s interest in each deal, which is recalculated every 15 minutes. The deals that attract the most interest from our readers, are displayed as the hottest.
What's an Editors' Choice?

The "Editors' Choice" icon represents the best of the best. To be an Editors' Choice, at least 2/3 of DealNews Editors must agree that a deal is truly remarkable. When you see an Editors' Choice icon, you're seeing something we've probably already bought.
Why does the Editorial Guarantee not apply to Black Friday Ads / Local deals?

Black Friday Ads do not come directly from the merchant, they are rumors that are found online (i.e., "leaked"). For this reason the content could be inaccurate, incomplete, or even worse, fake. Black Friday ads are also posted in their entirety, which means that some deals are indeed available for less elsewhere.

Local Deals also do not come directly from the merchant, we must rely on the provider (e.g., Groupon) to verify the quality of the service and the store. Price comparison aren't available for Local Deals, which means that some deals maybe available for less elsewhere.
What is the User Advisory Board(UAB)?

The User Advisory Board(UAB) is a group of frequent DealNews readers that we recruit to match our site visitor demographics. This group is selected through survey's posted on the site from time to time and assists us in improving the site. We contact our user advisory board about once a month via email to solicit input on new features and services we are considering launching on the site. If you wish to be considered for inclusion in our user advisory board simply select the check box in our next survey to be considered. We usually only add to our user advisory board once per year if your selected we will contact you following the survey to add you to the group.

sales / purchase

Do you sell the products on your site?

DealNews doesn't sell any of the products we list. We're a news site that reports the very best deals offered by thousands of merchants. We have a staff of writers who search the Internet daily to find the best deals available on a variety of products. We aim to save our readers both time and money by pointing them to the best bargains, deals and coupons available on the web.

How do I buy a product from your site?

Each deal we list contains the merchant name and a link to the deal on the merchant's website. Click on this link and follow their instructions for making the purchase. If you have any questions about the product or the price, contact the merchant before you make the purchase.

How much is charged for shipping?

All shipping arrangements are handled by the merchant you're buying from- we do not ship any products. When known, we list the cost of shipping when we write up a deal. If you have any shipping questions, please contact the merchant before you complete your purchase.

If I purchase something from your site, can it be shipped internationally?

Each merchant will have different policies on international shipping. You will need to contact the merchant to find out if they will ship outside the United States.

What type of payment methods are accepted?

Please contact the merchant to find out what payment methods they accept.

I am looking for a certain product and I don't see it on your site. Why?

For dealcam or dealram- we typically don't have an item listed because the merchants we list don't offer it. However, if you let us know which products you want to see on the site, we will try to accommodate your request.

I purchased a product through a deal on your site and the product is defective or needs to be returned. What can I do?

Please contact the merchant you purchased the product from to determine what their return policy is.

How do I cancel an order?

Contact the merchant you purchased the product from to cancel the order.

prices / expired deals / coupons

Why is a price for a product you list on your site different than on the merchant's website? /
Why is the coupon code I got from your site not working on the merchant's website?

Our content team manually verifies each deal and coupon we list on DealNews before it's even listed. However, deals often expire after we list them, sometimes within hours. Often, the merchants don't tell us. We depend on our readers to let us know when a deal has expired or when a coupon code is not working.

Why do some deals expire before the expiration date you have listed?

Some deals or coupons have an expiration date, but are also limited to a certain number of uses. Once this limit is reached, the deal will expire regardless of the expiration date. In addition, merchants reserve the right to change or cancel deals at their discretion and without notice

Why did I see a better deal on another website than what you have on your website?

Each deal we list is by definition the lowest price available on that item from a reputable merchant, period. If an item can be found for less elsewhere, we blew it, so please tell us! (Select "Send us a hot tip" as the Department.)
I want to purchase a product listed on your site, but it is marked expired. Is it still available?

The product may still be available for purchase, but you will have to check the merchant's website for pricing and availability.

rebates

Do you handle any rebates?

We do not handle any rebates. We report when rebates are available from the merchant or manufacturer.

I never received my rebate from a merchant. What can I do?

Please contact the merchant or manufacturer who is handling the rebate. Their contact information can usually be found on the rebate form or on their website.

How do I submit a rebate or get rebate forms?

We provide links to the rebate form when applicable. Every rebate has different requirements, so carefully follow the instructions for submitting the rebate and keep copies of the forms you submit for future reference.

merchant concerns

I had a bad experience with a merchant listed on your site. What can I do?

DealNews provides a consumer service by tracking trends in complaints for possible future alerts to our readers. Click here to see our Consumer Advocacy information. You can contact us through our complaints page to file a merchant complaint.
Why do you list deals from this merchant, they have bad ratings all over the internet?

Unfortunately, online merchant ratings services aren't dependable enough to judge a merchant. For example, a single irate customer may seek to defame a merchant by spamming as many of the merchant ratings sites, forums, and blogs as possible. While the experience may be accurate, it is not necessarily indicative of the way the company does business. In addition, companies can have their ratings skewed from competitors or disgruntled employees. DealNews combines information from online merchant ratings services with our own reader feedback to make judgements on which stores to ban. We take complaints VERY seriously and ban merchants who consistently provide poor customer service. On an on-going basis we review merchants for:
  • Complaint Volume (relative to the number of deals we send, does
    the merchant have a higher incidence of complaints than other merchants).
  • Do they correct problems when they arise?
  • Are they timely in their response to complaints?
  • Do we hear the same complaints over and over (indicating they are not addressing the root problem)?

If you personally have had a bad experience with a merchant, we want to know! You can contact us us through our complaints page.

newsletters and alerts / RSS feeds

What is the deal newsletter/mac daily? / What is a deal alert?

The DealNewsletter/dealmac daily is an email newsletter version of our site that can be delivered to you every day at 3 pm ET. That way, you can get all of our latest deals sent straight to your inbox. If you are looking for something specific, our deal alerts are your best option. A deal alert is an email we send when we get new deals and bargains for the merchant, keyword, or category you specify. For example, you can sign up for our "LCD TV" category and we will notify you when we get new LCD TV deals.

How do I sign up for the daily newsletter and/or deal alert emails? Does it cost anything?

Click to sign up for our daily newsletter
Click to sign up for an alert. Our email subscriptions are free.
How do I unsubscribe from the daily newsletter and/or deal alert emails?

Every email we send contains a link to unsubscribe. Click on the link and you will no longer receive that type of email. You can also go to myDealNews to unsubscribe. Go to my profile to unsubscribe from deal alerts and manage newsletters to unsubscribe from our newsletter. Just uncheck the box next to the alert or newsletter you don't want to receive.

How do I switch my email format from HTML to text, or vice-versa?

Go to "My Profile" under myDealNews and select "Change my Email/Password" You will see an option to select either HTML or text as your email format.

Why am I not getting emails from you after signing up for the daily newsletter and/or deal alerts?

If you are not receiving e-mail from us, it is possible that our e-mail replies are being blocked by your browser settings or by your ISP. Contact your ISP or go to the help section of your e-mail program to find out how to change your e-mail filter settings.

I forgot my account password. Can I get it emailed to me?

Yes, you can get your password emailed to you here.
What is an RSS feed and how do I get it?

Really Simple Syndication (RSS) is an XML-based format for sharing news and other web content. It is a way of viewing what's new on DealNews, without visiting the site to check for updates. RSS feeds are available for DealNews.com, dealmac.com, dealram.com, dealcam.com, and dealcoupon.com. Links to our RSS feeds are available here. To view the feeds you must have a newsreader installed on your computer.

my profile (myDealNews / mydealmac)

Why do I get an error message when I enter my password?

This normally happens when cookies are turned off. We require that your cookies be turned on so our site will remember who you are when you return.

What are cookies?

Cookies are small, harmless text files that are stored on your computer when you visit a website. Cookies work like memory, to help the site know who you are when you return and they contain no personally identifiable information.

Do you require cookies be turned on to use your site?

We don't require that cookies be turned on to view the site; however, we do require that they be turned on if you are setting up an account or logging in to your account in order to manage your email subscriptions or site preferences. You should know that cookies need to be turned on to shop at many of the Internet's online stores.

How do I contact DealNews?

We welcome your feedback. Please contact us here.
How do I report a broken link?

If you click on a link in one of our product deals and you aren't able to access the merchant's site, please see the question "Why are some DealNews links unreachable?" above. If you can access the merchant's site, but you are not directed to the correct deal or if you find that the product or price we reported are no longer available, click on "report error" to let us know. You can also use our contact page to report a non-working link.

privacy

What is your privacy policy?

Review our privacy policy here.
Does your site sell or share information with third parties?

At DealNews, we respect an individual's right to privacy and we do not provide any information to third parties. We may occasionally provide readers the opportunity to receive special offers from third parties, but these are only sent when an individual checks a box indicating that they give us permission to send them.If you have registered with our site (under myDealNews/mydealmac), you may receive occasional administrative e-mails from us; for example, if the site will be down for maintenance. Otherwise, the only e-mail you will receive is our newsletter and/or deal alerts if you have signed up to receive them.