How often do you update the front page / How does
the new flag work?
Our
writers begin adding deals each day at about 5 am ET and
continue throughout the day, reporting as late as 10 or 11
pm ET in the evening. To help readers identify new content,
a
new flag is displayed beside
each deal that was posted since your last visit (this
disappears if you use our "sort by time" version of the
front page). For your first visit of the day, all deals are
flagged as "
new." As you return throughout the
day, the new flag only appears on the deals that have been
added since your last visit.
Why are some dealnews links unreachable?
While
nobody is perfect, the dealnews content team verifies each
URL before publication so errors should be rare. Often, the
reason why a link fails to load is because of software
installed on the browser's computer. Some file-sharing
applications have been known to silently install
"ad-blocking" hacks onto the client machine. These usually
take the form of a modified "hosts" file which essentially
block access to a large number of third-party domains, many
of which do not actually serve ads at all. These domains
include click.linksynergy.com, service.bfast.com,
clickserve.cc-dt.com, and www.anrdoezrs.net. For most home
users, the hosts file can be deleted to solve this problem,
but we advise you to make a backup of the file in case any
problems arise. For office computers, there is an increased
probability that there might be legitimate and important
data in the hosts file so you should take particular care
before modifying it. Most likely any important data would
be at the top of the file.The location of the hosts file
depends on your operating system:
| Operating System | Location |
| Mac OS 9.x | In the "Preferences" folder. |
| Mac OS X 10.2 and later | /etc/hosts |
| Windows 95/98/Me | c:\windows\hosts |
| Windows NT/2000 | c:\winnt\system32\drivers\etc\hosts |
| Windows XP Home/Pro | c:\windows\system32\drivers\etc\hosts |
| | |
Note:
you may need administrator access to edit the hosts
file under Windows NT/2000/XP, and Mac OS X.
If a link via clickserve.cc-dt.com fails, you can also
try deleting your cc-dt.com cookies.
Why does it sometimes take so long to post
sweepstakes winners?
Surprisingly, the most common delay comes when a winner
doesn't reply to our "you've won!" email. We don't post
the name of a winner until he or she is confirmed. This can
create quite a bit of lag. By rule, it takes us up to 30
days to pick a winner (it's usually much sooner), and a
winner has up to seven days to reply before
disqualification. Click
here for a
list of sweepstakes winners.
Does your site support expanded boolean-type
searches?
Yes!
Here is a list of boolean search types you may want to try:
General search:
Find items where two or more keywords are all present.
Command: Just enter the keywords with a space between
them.
Search Example: SATA hard drive
Returns: Items that contain all three words in any order
Specific Search phrase (exact
phrase):
Find items containing certain words in a specific
order.
Command: Place the search phrase in quotation
marks.
Search Example: "hard drive"
Returns: Items with titles containing hard drive, but
not those just containing hard, drive or drive hard.
Exclude certain terms (not):
Find items that don't contain a certain word.
Command: Place a minus sign immediately before the word
to be excluded (no spaces).
Search Example: hard drive -ide
Returns: Items with titles containing the words hard
drive but not containing the word ide
Find either of two terms (or):
Find items where one word or another is present.
Command: Enter keywords in parentheses separated by
commas (no spaces).
Search Example: (hitachi, seagate)
Returns: Items whose titles contain the words hitachi
or seagate
Exclude several terms (not or):
Find items that don't contain several words.
Command: Place a minus sign before the list of words
separated by commas and in parentheses (no spaces).
Search Example: Computer case -(black,green,red)
Returns: Items with titles containing the word computer
and case but not containing black, green or red.
Find terms that contain any variation of a
phrase (wildcards):
Find items that contain words starting with a
particular sequence of letters.
Command: Enter the letter sequence followed by an
asterisk.
Search Example: Cyber* DSC*
Returns: Items whose titles contain words starting with
"DSC," such as DSC-S40, DSC-T33, and DSC-W7, as well as
words starting with "Cyber," including Cybershot and
Cyber-shot.
The
"Editors' Choice" icon represents the best of the best. To be
an Editors' Choice, at least 2/3 of dealnews Editors must agree
that a deal is truly remarkable. When you see an Editors'
Choice icon, you're seeing something we've probably already
bought
Do you sell the products on your site?
dealnews
doesn't sell any of the products we list. We're a news site
that reports the very best deals offered by thousands of
merchants. We have a staff of writers who search the
Internet daily to find the best deals available on a
variety of products. We aim to save our readers both time
and money by pointing them to the best bargains, deals and
coupons available on the web.
How do I buy a product from your site?
Each
deal we list contains the merchant name and a link to the
deal on the merchant's website. Click on this link and
follow their instructions for making the purchase. If you
have any questions about the product or the price, contact
the merchant before you make the purchase.
How
much is charged for shipping?
All shipping
arrangements are handled by the merchant you're buying
from- we do not ship any products. When known, we list the
cost of shipping when we write up a deal. If you have any
shipping questions, please contact the merchant before you
complete your purchase.
If I purchase something from your site, can it be
shipped internationally?
Each
merchant will have different policies on international
shipping. You will need to contact the merchant to find out
if they will ship outside the United States.
What type of payment methods are accepted?
Please
contact the merchant to find out what payment methods they
accept.
I
am looking for a certain product and I don't see it on your
site. Why?
For
dealcam, dealram or dealink- we typically don't have an
item listed because the merchants we list don't offer it.
However, if you let us know which products you want to see
on the site, we will try to accommodate your request.
I purchased a product through a deal on your site
and the product is defective or needs to be returned. What
can I do?
Please
contact the merchant you purchased the product from to
determine what their return policy is.
How do I
cancel an order?
Contact the merchant
you purchased the product from to cancel the order.
Why is a price for a product you list on your site
different than on the merchant's website? /
Why is the coupon code I got from your site not working on
the merchant's website?
Our
content team manually verifies each deal and coupon we list
on dealnews before it's even listed. However, deals often
expire after we list them, sometimes within hours. Often,
the merchants don't tell us. We depend on our readers to
let us know when a deal has expired or when a coupon code
is not working.
Why do some deals expire before the expiration date
you have listed?
Some
deals or coupons have an expiration date, but are also
limited to a certain number of uses. Once this limit is
reached, the deal will expire regardless of the expiration
date. In addition, merchants reserve the right to change or
cancel deals at their discretion and without notice
Why did I see a better deal on another website than
what you have on your website?
Each
deal we list is by definition the lowest price available on
that item from a reputable merchant, period. If an item can
be found for less elsewhere, we blew it, so please
tell us!
I want to purchase a product listed on your
site, but it is marked expired. Is it still
available?
The product may still be available for purchase, but
you will have to check the merchant's website for pricing
and availability.
Do you
handle any rebates?
We do not handle
any rebates. We report when rebates are available from the
merchant or manufacturer.
I never received my rebate from a merchant. What
can I do?
Please
contact the merchant or manufacturer who is handling the
rebate. Their contact information can usually be found on
the rebate form or on their website.
How do I submit a rebate or get rebate
forms?
We
provide links to the rebate form when applicable. Every
rebate has different requirements, so carefully follow the
instructions for submitting the rebate and keep copies of
the forms you submit for future reference.
I had a bad experience with a merchant listed
on your site. What can I do?
dealnews provides a consumer service by tracking trends
in complaints for possible future alerts to our readers.
Click here to see our
Consumer Advocacy
information. You can contact us through our
complaints page
to file a merchant complaint.
Why do
you list deals from this merchant, they have bad ratings
all over the internet?
Unfortunately,
online merchant ratings services aren't dependable enough
to judge a merchant. For example, a single irate customer
may seek to defame a merchant by spamming as many of the
merchant ratings sites, forums, and blogs as possible.
While the experience may be accurate, it is not necessarily
indicative of the way the company does business. In
addition, companies can have their ratings skewed from
competitors or disgruntled employees. dealnews combines
information from online merchant ratings services with our
own reader feedback to make judgements on which stores to
ban. We take complaints VERY seriously and ban merchants
who consistently provide poor customer service. On an
on-going basis we review merchants for:
- Complaint
Volume (relative to the number of deals we
send, does
the merchant have a higher incidence of
complaints than other merchants).
- Do
they correct problems when they arise?
- Are
they timely in their response to complaints?
- Do
we hear the same complaints over and over
(indicating they are not addressing the root
problem)?
If you
personally have had a bad experience with a merchant,
we want to know! You can contact us us through our
complaints
page.
newsletters and alerts / RSS feeds
What
is the deal newsletter/mac daily? / What is a deal
alert?
The
dealnewsletter/dealmac daily is an email newsletter
version of our site that can be delivered to you every
day at 3 pm ET. That way, you can get all of our latest
deals sent straight to your inbox. If you are looking
for something specific, our deal alerts are your best
option. A deal alert is an email we send when we get
new deals and bargains for the merchant, keyword, or
category you specify. For example, you can sign up for
our "LCD TV" category and we will notify you when we
get new LCD TV deals.
How do I sign up for the daily newsletter
and/or deal alert emails? Does it cost
anything?
Click
to sign up for our daily
newsletter
Click to sign up for an
alert. Our
email subscriptions are free.
How do I unsubscribe from the daily newsletter
and/or deal alert emails?
Every
email we send contains a link to unsubscribe. Click on
the link and you will no longer receive that type of
email. You can also go to mydealnews to unsubscribe. Go
to my profile to unsubscribe from deal alerts and
manage newsletters to unsubscribe from our newsletter.
Just uncheck the box next to the alert or newsletter
you don't want to receive.
How do I switch my email format from HTML to
text, or vice-versa?
Go to "My
Profile" under mydealnews and select "Change my
Email/Password" You will see an option to select
either HTML or text as your email format.
Why
am I not getting emails from you after signing up for
the daily newsletter and/or deal alerts?
If you are
not receiving e-mail from us, it is possible that our
e-mail replies are being blocked by your browser
settings or by your ISP. Contact your ISP or go to the
help section of your e-mail program to find out how to
change your e-mail filter settings.
I
forgot my account password. Can I get it emailed to
me?
Yes, you can
get your password emailed to you
here.
What is an
RSS feed and how do I get it?
Really Simple
Syndication (RSS) is an XML-based format for
sharing news and other web content. It is a way of
viewing what's new on dealnews, without visiting the
site to check for updates. RSS feeds are available for
dealnews.com, dealmac.com, dealram.com, dealcam.com,
and dealcoupon.com. Links to our RSS feeds are
available
here. To view the
feeds you must have a newsreader installed on your
computer.
my profile (mydealnews / mydealmac)
Why do I get an error message when I enter my
password?
This
normally happens when cookies are turned off. We
require that your cookies be turned on so our site will
remember who you are when you return.
Cookies are small,
harmless text files that are stored on your computer
when you visit a website. Cookies work like memory, to
help the site know who you are when you return and they
contain no personally identifiable information.
Do you
require cookies be turned on to use your site?
We don't require
that cookies be turned on to view the site; however, we
do require that they be turned on if you are setting up
an account or logging in to your account in order to
manage your email subscriptions or site preferences.
You should know that cookies need to be turned on to
shop at many of the Internet's online stores.
How do
I contact dealnews?
We welcome your
feedback. Please contact us
here.
How do I report a broken link?
If you
click on a link in one of our product deals and you
aren't able to access the merchant's site, please see
the question "Why are some dealnews links unreachable?"
above. If you can access the merchant's site, but you
are not directed to the correct deal or if you find
that the product or price we reported are no longer
available, click on "report error" to let us know. You
can also use our
contact page to
report a non-working link.
forum
I have an account set up under mydealnews. Why
can't I use my account information to log in to the
forum?
We have
two separate login systems here at dealnews. One is for
your mydealnews preferences and email services. That
login requires an email address and a password. The
other is our login for the forums. That login requires
a username and a password. Separate registration is
required.
How do I register for the forum?
Go to our
forum
registration
page to register. Enter your desired user name,
your email address and a password and click submit.
privacy
What
is your privacy policy?
Review our
privacy policy
here.
Does your site sell or share information with
third parties?
At
dealnews, we respect an individual's right to privacy
and we do not provide any information to third parties.
We may occasionally provide readers the opportunity to
receive special offers from third parties, but these
are only sent when an individual checks a box
indicating that they give us permission to send them.If
you have registered with our site (under
mydealnews/mydealmac), you may receive occasional
administrative e-mails from us; for example, if the
site will be down for maintenance. Otherwise, the only
e-mail you will receive is our newsletter and/or deal
alerts if you have signed up to receive them.
